Order appears as Out Of Sync

The fulfillment status as Out Of Sync indicates there is an inventory discrepancy.

This status can be triggered by one of these reasons:

• Order update while awaiting tracking details, such as item qty or customer address. The fulfillment is reversed and the status updates to Out Of Sync.
  A note is added to the Notes Card detailing the condition that triggered the fulfillment reversal.
  1. Validate there is inventory within SKU to fulfill. If not, review the current inventory and perform adjustments as needed
  2. Fulfill the order
  
  
• Order was fulfilled externally, within a Sales Channel.
  • If the order was fulfilled before the Inventory Start Date, a button should appear on the Sales Order: Sync Sales Order Fulfillment With Sales Channel. 
    1. Select the button Sync Sales Order Fulfillment With Sales Channel
    2. Add the details for the fulfillment
    3. Once set, Externally Fulfilled notice should appear
  • If the order was fulfilled after the Inventory Start Date, the order should be fulfilled in SKU as well
    1. Validate there is inventory within SKU to fulfill. If not, review the current inventory and perform adjustments as needed
    2. Add fulfillment

If the issue persists, contact us at support@sku.io